Company Background
Coastal Technologies Group,
Inc. (CTGi) brings you telecommunications order, network
and cost management via one single source – simplified.
Coastal Technologies has developed a product to handle
each distinct step in the telecommunications order,
network and cost management process. The suite of
software solutions is flexible enough to be used
independently for automation of a particular piece
of the process, or used collectively to enable the
entire process. CTGi solutions can easily integrate
with billing systems to create complete flow-thru
provisioning.
Online access of our solutions enables customers to quickly and easily generate
and retrieve service order information via a user-friendly web form. This 24
x 7 access allows customers to quickly run desktop reports at their convenience.
Coastal
Technologies Group provides Operational Support System solutions specifically
for the telecommunications industry. From order entry to network monitoring to
bill auditing, our suite of solutions closes the loop on the
entire telecommunications lifecycle. The suite is comprised
of integrated products that provide a single source for
managing the fixed and variable costs of operating a network.
These products work together, enabling service providers
to both provision and track usage through the pipes with
each trading partner:
- OSS Connect® — Automation for
the Service Order process
- CMP® — Tracking of all aspects
of a switched network’s performance
The CTGi difference
Coastal Technologies Group, Inc. originated as a consulting and OSS development
firm specializing in meeting the needs of telecommunications providers. We’ve
evolved into an industry leader in the development of electronic solutions
designed specifically for the industry. As such, we boast an unmatched depth
of understanding of telecommunications standards and operations.
The company’s leadership is committed to and deeply
involved in the telecommunications industry, and is consistently
on the cutting-edge of technology advancements.
Unmatched product reliability
CTGi provides a complete suite of solutions to meet all your telecommunications
order and network management needs, from the provisioning of service to the
auditing of the access and exchange charges. Our products have been tested
over time and have proven themselves best of breed again and again. The scalability
of our solutions provides significant benefits to industry giants and startups
alike.
Industry expertise
Our team of professionals possesses many years of telephony and provisioning
systems experience, with special expertise in:
- Provisioning
- Traffic Engineering
- Workflow
- Line Cost
- Trouble Analysis
- Carrier Access Billing Systems
- Call Processing
- Percent Interstate Usage Audits
CTGi complies with relevant industry standards
including the latest Access Services Ordering Guidelines
(ASOG) and Local Services Ordering Guidelines (LSOG). We
are compliant with Bellcore SR-STS-471041 Title Access
Service Request Mechanized Interface Specifications.
Flexible architecture
Because we develop our solutions in-house, they are entirely scalable. Our
solutions fit as well in a start up company as they do an established high-volume
service provider. Currently CTGi drives over seven billion transactions per
month through our ASP service, backed by a strong SLA guaranteeing performance,
availability and accuracy. By design, our simple and modular architecture
minimizes the impact and cost of changes. We OEM and manage our own storage,
and we utilize distributed array of processors, making our ASP services extremely
cost-effective and resilient.
Top-notch customer service
We are proud to have one of the best customer service records in the industry.
We routinely provide response to issues in less than four hours and resolution
to severity level one issues within 48 hours.
